Consumers Filing Insurance Claims

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For any consumer looking for the insurance policy that works best for them, he or she hopes to never actually have a reason to file an insurance claim. However, the unexpected often happens in which consumers should be able to rely on their insurance company to uphold their end of the bargain as a business serving the consumer in need.

While there are many factors to consider when filing an insurance claim, the National Association of Insurance Commissioners provides a framework of suggestions for insurance claim filing that can help consumers. To begin with, it is extremely important to educate yourself regarding the specifics of your particular policy in terms of deductible value, what is covered, and what is exempt from coverage. In far too many situations, a consumer will file an insurance claim much later than he or she should have. Allowing bills and receipts to accumulate without contacting your agent or company can potentially affect how much you receive in your claim. Another vital component of this process is to be absolutely positive that you have provided your insurance company with all valid information to its entirely. A delay in the process of your claim could occur if incorrect or incomplete information is given.

When filing an insurance claim, remember to maintain and organize your time and expenses as you correspond or communicate with your provider. It’s helpful to retain copies and records of all interactions. You may also want to write down and document telephone or face-to face communications by documenting names, dates, titles of workers that you speak with, and what was stated during the discussion of your policy and/or insurance claim.

While some individuals may feel intimidated when dealing with an insurance company, you should never hesitate to ask any questions, even if in disagreement about a claim settlement. If a claim happens to be denied, you can request a written letter that explains the reason for the denial and the exact policy language under which the claim is not being approved. Policies can sometimes be interpreted differently by the insurance company and the policyholder. It is for this reason, and many others, that you may not want to jump at the chance to accept the first offer of settlement presented by your insurance company. Instead, it is possible that you may be able to negotiate a settlement that you feel is more accurate and fair to your specific situation. Insurance lawyers can often help policyholders determine the difference between a settlement that is fair and one that denies a consumer of the full support they deserve.

Jackie Fedeli

I graduated Cum Laude from Temple University's Fox School of Business and Management in 2007. Having concentrated in Marketing, I am happy to begin my career blogging at one of Philadelphia's most prominent law firms, Anapol Schwartz.





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